Refunds

Refund Policy for SpeechGenie.co.uk

At SpeechGenie, we are committed to providing high-quality AI-powered speech-to-text and transcription services. As our services are delivered digitally, we’ve created this Refund Policy to ensure clarity and fairness for both our valued customers and our team.

Eligibility for Refund

• If you’ve made a purchase for a service and it was not delivered within the specified timeframe, you may be eligible for a full refund.
• If the speech-to-text service is inaccurate or fails to meet the promised quality standards, you may request a refund within 7 days of your order.
• If you were incorrectly charged, including duplicate charges or incorrect amounts, please contact us to request a refund.
• If you cancel your subscription before your next billing cycle, you may be eligible for a partial refund for unused time, depending on the terms of your subscription.

Non-Refundable Items

• Due to the nature of digital services, once you have accessed or used our services (e.g., transcriptions completed, files processed), refunds will not be offered unless the service is defective.
• Refunds will not be provided for custom requests that have already been processed.
• Any services or content (e.g., reports, transcriptions, processed files) that have been delivered or made available to you cannot be refunded once accessed.

How to Request a Refund

If you believe you are eligible for a refund, please contact our customer support team at support@speechgenie.co.uk within 7 days of your purchase. Include the following details:

• Your order number or transaction ID
• The reason for the refund request
• Any supporting documentation (e.g., screenshots, detailed issues, or a description of the service problem)

Refund Process

Once we receive your request, we will review the details and notify you within 5-7 business days of the decision. If your refund is approved, we will process it to your original payment method.

• Refunds will be processed in the same manner as the initial payment.
• For credit card payments, please note that it may take up to 10 business days for the funds to appear in your account.

Contact Us

If you have any questions regarding our refund policy or need further assistance, please reach out to us:

• Email: support@speechgenie.co.uk